FAQs

Home / Frequently Asked Questions

Click on a question below to view the answer

What time will the crew be arriving?

A set arrival time cannot be given because our crews run into houses that take longer than expected and there is no way to guess how long it will take. If a customer calls the office the morning of their cleaning we can give them an estimate, but a concrete time is too hard to give out.

How many crew members come each time?

It varies; usually you can expect between 2-3 crew members.

How many days in advance should I schedule a cleaning?

During our busy season we like to have at least one week’s notice. But at other times, normally a couple days’ notice is fine to schedule both one-time and regular cleanings.

What days can residential cleanings be done?

Home cleanings can be scheduled for Monday through Friday. Commercial and rental property cleanings can be scheduled for Saturday or Sunday.

Do I have to be home when my house cleaning occurs?

No, you do not need to be home for our cleaning services. You can leave a key for us to enter or coordinate other arrangements so we can enter the property and leave it secure for your return. We are licensed, bonded and insured, so you can feel safe when we are in your home.

How can I pay for my cleaning service?

We accept Visa and Mastercard credit card payments, as well as cash or check payments. Or we also
offer monthly bill payments.

Should I tip the workers that come to my home?

Tips are not necessary but they are appreciated. Any tip paid to an employee goes directly to them.

What happens if I am not satisfied with the work done?

Call us within 24 hours of your cleaning if you are not totally satisfied with our services. We’ll come back and give extra attention to areas we missed or spots that need more work, free of charge.

Do I need to supply any cleaning products?

No, we will supply all necessary cleaning supplies to make your home, commercial building or rental
property spotless. We use industrial strength products that are safe to use on all surfaces for an even deeper clean. If you prefer that we use special cleaners for your floors or counters, you can leave them out for us to use.

How long will the crew be in our home?

We take great care to be prompt and efficient, but cannot give a precise estimate for how long it will take to complete our work. Each property is different and requires varying lengths of time to clean all desired areas. We can however give you a general time frame based on your preferred services and the size of your property.